Client

Paychex

2024

Contribution

Product Design

Team

Anne Everett, Alyssa Barbato, Martin Pignataro, Michele Sherman

Import Error Enhancement

The current import error experience in Flex allows clients to download a file containing a summary of warnings and errors for review and manual editing before resubmission. Based on the latest research, our clients prefer a quicker error correction process with a consolidated online view rather than the existing manual workflow.

I now have the opportunity to enhance the experience by enabling clients to view all warnings and errors online, make corrections directly within the platform, and track the history of changes and file submissions.